Support
We’re here to help with the app.
For product support, accessibility feedback, privacy requests, or account issues, contact Harnova Labs.
Include the app version, iOS version, and a short description of what happened. Never send passwords, one-time codes, passport copies, banking details, or application numbers.
Before contacting support
- Install the latest TestFlight or App Store version.
- Confirm that your internet connection and iOS permissions are available.
- Retry once after closing and reopening the app.
- For push issues, check Settings → Notifications → Immi-Assist.
Account and privacy
You can update notification preferences, export available profile data, sign out, and delete your account from the Profile tab. Read the Privacy Policy or review the account-deletion instructions.
Immigration questions
Support can help with app functionality but cannot provide legal advice, determine eligibility, accelerate an application, or contact IRCC on your behalf. For official information, visit Canada.ca Immigration and Citizenship.
Expected response
We aim to acknowledge ordinary support requests within five business days. Security and privacy reports are prioritized, but response times are not guaranteed.